Last updated on September 1, 2025
1. What Are Resold Service Addenda?
Resold Service Addenda are specialized legal documents that govern the terms and conditions for specific third-party services that Smartta AI resells and integrates into our platform. These addenda supplement our Master Subscription Agreement and provide detailed terms for each partner service.
Each addendum contains service-specific terms including:
- Detailed service descriptions and functionality
- Data processing and privacy requirements
- Service availability and support commitments
- Integration specifications and compatibility
- Billing and payment terms
- Service-specific limitations and disclaimers
- Customer responsibilities and compliance requirements
2. Why Separate Addenda?
We use individual addenda for each resold service for several important reasons:
Legal Clarity and Precision
Each third-party service has unique terms, requirements, and limitations. Separate addenda ensure that the specific legal framework for each service is clearly defined and appropriately detailed.
Flexibility and Modularity
Separate addenda allow customers to subscribe to only the services they need, with clear legal terms for each service without unnecessary complexity from unrelated services.
Vendor Requirements
Our partner vendors often have specific legal, compliance, or regulatory requirements that must be addressed in dedicated documentation to maintain their service agreements and certifications.
Risk Management
Individual addenda allow for appropriate risk allocation and liability management tailored to each service's specific operational characteristics and potential issues.
3. How Addenda Are Incorporated
When you purchase resold services through Smartta AI, the relevant Resold Service Addenda are incorporated by reference into your Order Form. This means:
- You are legally bound by the terms in the applicable addenda
- The addenda become part of your overall agreement with Smartta AI
- You receive copies of all relevant addenda with your Order Form
- The addenda take precedence over general terms for service-specific matters
4. Order of Precedence
In accordance with our Master Subscription Agreement, the legal order of precedence is:
- Data Processing Agreement (DPA)
- Applicable Product Addendum
- Applicable Resold Service Addendum
- Service Level Agreement (SLA)
- Order Form
- General Product Terms
- Master Subscription Agreement (body)
5. Customer Benefits
This structured approach to resold services provides several benefits:
- Integrated Experience: Seamless access to specialized services through our unified platform
- Simplified Billing: Single invoice for all services with transparent pricing
- Unified Support: First-level support through Smartta AI with escalation to specialists
- Legal Clarity: Clear terms and responsibilities for each service
- Vendor Expertise: Access to specialized tools and expertise from industry-leading partners
- Compliance Support: Partner services selected for their compliance and security standards
6. Getting Access to Resold Services
To access resold services and their corresponding addenda:
- Contact your Smartta AI representative to discuss available services
- Review service capabilities and pricing during the sales process
- Upon service selection, receive and review the relevant Resold Service Addenda
- Execute the Order Form incorporating the applicable addenda
- Begin using the services through the Smartta AI platform
7. Questions and Support
For questions about resold services, available addenda, or to discuss your specific requirements, please contact your Smartta AI account representative or reach out to our legal team at legal@smartplace.ai.